Subset of users in Europe region unable to connect to Teams gateway

Incident Report for BlueJeans by Verizon

Resolved

This incident has been resolved.

Posted Dec 05, 2019 - 02:00 PST

Monitoring

We have fixed the issue. Users from Europe region will now be able to join Teams Gateway meeting. We will continue to monitor the fix.

Posted Dec 05, 2019 - 01:50 PST

Identified

BlueJeans acknowledges that subset of users from Europe region are unable to join the Teams gateway meeting. User may receive "connection error" while connecting. We are working towards mitigating the issue.

Posted Dec 05, 2019 - 01:30 PST

This incident affected: BlueJeans Teams Gateway.