Blue Jeans Network Status

All Systems Operational

Dial-in Phone Number Access Operational

BlueJeans Meetings Operational

Scheduling Operational

Web Access to bluejeans.com pages Operational

BlueJeans Events Operational

BlueJeans Rooms Operational

Command Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 15, 2018

No incidents reported today.

Nov 14, 2018

Lync/ Skype for Business connectivity issues

Resolved - This incident has been resolved.
Nov 14, 01:34 PST

Identified - We have identified an issue with direct dial into bluejeans meeting (using meetingid@lync.bluejeans.com) from Lync/ SFB. Our Engineering team is working to resolve this problem. Meanwhile please use alternate method of browser pairing (using /lync or /skype at the end of meeting URL) to join using Lync/ SFB.
Nov 13, 23:56 PST

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

Recordings & Meeting history not accessible

Resolved - Recordings page and Meeting history should now be accessible.
Nov 5, 11:02 PST

Identified - Customers will not be able to access their recordings and admins not be able to download meeting history from their admin console. Engineers are working to resolve this as soon as possible. Joining meetings and initiating recordings are not affected.
Nov 5, 08:20 PST

Connectivity Issues for a small subset of users

Resolved - Engineers have successfully resolved the issue and have confirmed all services have been restored.
Nov 5, 07:49 PST

Monitoring - Issue has been mitigated and under monitoring.
Nov 5, 07:16 PST

Update - We are continuing to investigate this issue.
Nov 5, 07:03 PST

Update - We are continuing to investigate this issue.
Nov 5, 06:38 PST

Investigating - We are currently investigating connectivity issues for a small subset of customers.
Nov 5, 06:36 PST

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

Problems with logging into the application via the browser

Resolved - This incident has been resolved.
Nov 1, 23:17 PDT

Identified - Admin users can make the changes themselves by clicking on the Admin Tab in Bluejeans, navigate down the page to Session Timeout and de-select the log users out after field. This should clear the minutes to idle time field.
Nov 1, 16:31 PDT

Update - If you believe you are encountering this problem; please contact Support for them to provide a workaround.
Nov 1, 14:57 PDT

Investigating - There is a small segment of users that might encounter problems with logging into the application via the browser.

Logging into the client application or joining meetings is not affected.

Our engineering team is investigating.
Nov 1, 14:32 PDT