Monitoring - The following offers insight into our efforts to increase capacity and effectively manage usage surges.


ALL REGIONS:
We’ve added an additional IP range to expand our POP footprint, to stay ahead of anticipated growth. A communication has been sent to BlueJeans administrators. The entire range can be found here. https://support.bluejeans.com/s/article/TCP-UDP-ports-used-by-BlueJeans-Network


CHINA AND EU REGIONS:
We’ve additional PSTN phone numbers to address the recent PSTN usage surges. See all phone numbers at https://www.bluejeans.com/numbers


BEST PRACTICES:
While our teams focus on staying ahead of usage surges, it’s always good to have a plan. The following recommendations offer steps you can take should we experience momentary connectivity issues in the days ahead.

Meeting Joins & Disconnects:
Should users experience a connectivity issue during peak hours, it’s likely to be brief and can be solved by attempting to rejoin the meeting. We proactively monitor capacity and have the full force of our teams ready to adjust swiftly should any issues arise.

PSTN Issues:
Should a user experience an issue dialing in to a PSTN number, switching to VoIP audio for the meeting in question is likely all that is needed. We’ll continue to add additional PSTN numbers as necessary to manage the needs of each region.
Mar 27, 10:00 PDT
Dial-in Phone Number Access ? Operational
BlueJeans Meetings ? Operational
Scheduling ? Operational
Web Access to bluejeans.com pages ? Operational
BlueJeans Events ? Operational
BlueJeans Rooms ? Operational
Command Center ? Operational
BlueJeans Teams Gateway ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:00 PDT
Scheduled - On Saturday,March 28th from approximately 9:00 pm to 11:00 pm PDT (GMT-7), we will be performing network maintenance. Some services may experience intermittent, very brief interruptions during this maintenance period.
Mar 27, 16:35 PDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 12:39 PDT
Monitoring - Some users may have experienced issues with chat and roster updates between 3 AM PDT to 7 AM PDT. Our engineers are closely monitoring.
Mar 24, 08:37 PDT
Update - BlueJeans team continues to mitigate the issue. We will keep the status page updated.
Mar 24, 06:31 PDT
Investigating - BlueJeans acknowledges an incident related to subset of users intermittently having issues with roster (not showing all participants), chat not working and some video feed not shown. BlueJeans team is working on mitigating the issue and will keep the status page updated.
Mar 24, 03:15 PDT
Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 23:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:31 PDT
Scheduled - Today, March 23rd from approximately 10:30 pm to 11:15 pm PDT(GMT-7), we will be performing work to increase our capacity for Canvas. Users using Canvas integration may experience interruptions during this maintenance period.
Mar 23, 14:28 PDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020
Resolved - This incident has now been resolved.
Mar 19, 15:28 PDT
Investigating - A small subset of users may have experienced call drops at around 2:38pm PDT. Rejoining the call addressed the issue.
Mar 19, 14:38 PDT
Resolved - A small subset of users may have experienced call drops at around 9:30am PDT. Rejoining the call addressed the issue.
Mar 19, 09:30 PDT
Resolved - This incident has been resolved.
Mar 19, 02:45 PDT
Monitoring - Issue has been resolved and we are monitoring the results.
Mar 19, 02:26 PDT
Investigating - We are actively investigating intermittent connectivity issues in Europe region, where users may not be able to join meetings. Please try to re-join if you face any issues.
Mar 19, 02:08 PDT
Mar 18, 2020
Resolved - This incident has been resolved.
Mar 18, 18:00 PDT
Update - Our engineering team is continuing to work on restoring the delay in statistics being displayed in Command Center for live and past meetings.
Mar 18, 10:23 PDT
Identified - We are currently investigating delays in meeting statistics being displayed for past meetings in Command Center.
Mar 18, 08:52 PDT
Mar 17, 2020
Resolved - There should no longer be any delay in statistics in Command Center.
Mar 17, 14:04 PDT
Identified - Our engineers are currently working to resolve delays in displaying meeting statistics for past meetings in Command Center. There is no impact to meetings. Please refresh after a few minutes while we work to resolve this delay.
Mar 17, 10:56 PDT
Resolved - Additional numbers have been published for use in Italy at https://www.bluejeans.com/numbers.
Mar 17, 10:28 PDT
Identified - We are currently working with our provider regarding our Italy dial-in number (+39.02.8295.0790) having intermittent connectivity issues. Please use our alternate Italy number- +39.06.4523.0479 if you experience dfficulty connecting.
Mar 11, 08:52 PDT
Mar 16, 2020
Resolved - This issue has been resolved and we not are seeing any concerns with UK dial-in number
Mar 16, 08:48 PDT
Investigating - We are currently investigating this issue.
Mar 16, 07:05 PDT
Mar 15, 2020
Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:31 PDT
Scheduled - On Saturday, March 14th from approximately 9:30 pm PDT(GMT-7) to Midnight, we will be performing network maintenance. Some services may experience intermittent, very brief interruptions during this maintenance period. In case, you experience any issues during this time, please try to rejoin your meetings.
Mar 13, 13:02 PDT