Blue Jeans Network Status

All Systems Operational

Dial-in Phone Number Access Operational

BlueJeans Meetings Operational

Scheduling Operational

Web Access to bluejeans.com pages Operational

BlueJeans Events Operational

BlueJeans Rooms Operational

Command Center Operational

BlueJeans Teams Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

Roster & Chat functionality having intermittent connectivity issues

Resolved - This incident is resolved.
Sep 21, 08:16 PDT

Monitoring - BlueJeans team acknowledges, that a subset of users on BlueJeans meeting platform may have experienced connectivity issue with Roster and chat functionality. Team has resolved the issue for now and currently monitoring.
Sep 21, 07:49 PDT

Sep 20, 2020

Canvas Integration - Maintenance Notice

Completed - The scheduled maintenance has been completed.
Sep 20, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:30 PDT

Scheduled - On Saturday, 19th Sept, 2020, from approximately 21:30 pm to 12:30 am PDT (GMT-8), we will be performing maintenance activity on Canvas integration. During this window, access to Canvas integration would not be available. There is no impact to our Meetings and Events platforms.
Sep 18, 12:21 PDT

Sep 19, 2020

Sep 18, 2020

No incidents reported.

Sep 17, 2020

Teams Gateway - Join issues from US region

Resolved - Users only from US region would have faced difficulty dialing into MS Teams meeting via BlueJeans Gateway between 5:34pm-6:07pm PDT. The issue has since been mitigated and is working as expected.
Sep 17, 18:30 PDT

Service Disruption- Connectivity Issues

Resolved - This incident has been resolved.
Sep 17, 10:01 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 09:13 PDT

Investigating - Intermittent connectivity issues are affecting some participants in Blue Jeans meetings. Engineers are working on a resolution.
Sep 17, 08:20 PDT

Sep 16, 2020

Canada PSTN Number

Resolved - This incident has been resolved.
Sep 16, 07:54 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 06:45 PDT

Identified - We have identified connectivity issue with 2 of our Canada dial-in numbers: +14169002956 & +14387883021 and our PSTN provider is working to resolve the issue. While we work to fix these numbers, please use our alternate dial-in numbers to join your meeting: +16478468570 , +16479465611 (Ontario)
Sep 15, 07:30 PDT

Sep 15, 2020

Sep 14, 2020

No incidents reported.