Monitoring - The following offers insight into our efforts to increase capacity and effectively manage usage surges.


ALL REGIONS:
We’ve added an additional IP range to expand our POP footprint, to stay ahead of anticipated growth. A communication has been sent to BlueJeans administrators. The entire range can be found here. https://support.bluejeans.com/s/article/TCP-UDP-ports-used-by-BlueJeans-Network


CHINA AND EU REGIONS:
We’ve additional PSTN phone numbers to address the recent PSTN usage surges. See all phone numbers at https://www.bluejeans.com/numbers


BEST PRACTICES:
While our teams focus on staying ahead of usage surges, it’s always good to have a plan. The following recommendations offer steps you can take should we experience momentary connectivity issues in the days ahead.

Meeting Joins & Disconnects:
Should users experience a connectivity issue during peak hours, it’s likely to be brief and can be solved by attempting to rejoin the meeting. We proactively monitor capacity and have the full force of our teams ready to adjust swiftly should any issues arise.

PSTN Issues:
Should a user experience an issue dialing in to a PSTN number, switching to VoIP audio for the meeting in question is likely all that is needed. We’ll continue to add additional PSTN numbers as necessary to manage the needs of each region.
Mar 27, 10:00 PDT