Blue Jeans Network Status

Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

BlueJeans Maintenance Notice

Completed - The scheduled maintenance has been completed.
Oct 22, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:01 PDT

Scheduled - On Friday October 22nd, from approximately 9 PM to 10 PM PDT (GMT-7), we will be performing network maintenance. During this window, Room systems calling into Meetings and Events using FQDN or old IP (199.48.152.152) will experience call drop or joining issues. Calls placed to the new IP address (104.238.247.247/104.238.244.244) will not be affected
Oct 19, 11:41 PDT

Oct 21, 2021

No incidents reported.

Oct 20, 2021

Login Issues on Browser

Resolved - The incident has been resolved. Thank you for your patience!
Oct 20, 10:52 PDT

Monitoring - The issue has been resolved and we are monitoring the situation to make sure everything is working smoothly again. If you are unable to login please clear cache and close the browser in which you are unable to login, then reopen your browser.
Oct 20, 08:54 PDT

Identified - The intermittent issue has been identified and a fix is being implemented.
Oct 20, 08:15 PDT

Update - We continue to investigate this issue, which is resolving for some users over time.
Oct 20, 07:34 PDT

Update - Team continues to investigate the root cause. The issue is intermittent in nature.
Oct 20, 05:33 PDT

Investigating - We are currently investigating login issues on browser. Login on desktop & mobile app is working fine.
Oct 20, 04:26 PDT

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

Intermittent Room system dial in failures on new IPs

Resolved - This incident has been resolved.
Oct 15, 08:34 PDT

Investigating - We have received reports of few customers intermittently unable to connect to meetings from Room system using the new IPs 104.238.247.247/104.238.244.244. We are currently investigating the cause and in the interim we request the affected users to dial the old IP 199.48.152.152 or FQDN bjn.vc to successfully connect to meetings.
Oct 15, 07:18 PDT

Oct 14, 2021

Intermittent Room system dial in failures on new IPs

Resolved - This incident has been resolved.
Oct 14, 12:05 PDT

Identified - The issue has been identified and our Engineers are working on addressing it.
Oct 14, 11:30 PDT

Investigating - We have received reports of few customers intermittently unable to connect to meetings from Room system using the new IPs 104.238.247.247/104.238.244.244. We are currently investigating the cause and in the interim we request the affected users to dial the old IP 199.48.152.152 or FQDN bjn.vc to successfully connect to meetings.
Oct 14, 09:30 PDT

Oct 13, 2021

BlueJeans Store Email

Resolved - It was confirmed that this was an email from BlueJeans that was sent in error. We apologize for any concerns this has raised and the issue has been corrected.
Oct 13, 09:57 PDT

Investigating - We have received reports of customers receiving an email from store@bluejeans.com. We are currently investigating and will update once we have more information.
Oct 13, 09:37 PDT

Intermittent Connectivity/Low Quality for Teams Gateway Meetings

Resolved - This incident has been resolved.
Oct 13, 05:21 PDT

Identified - The issue has been Identified and our engineers are working on a fix for the issue.
Oct 13, 01:58 PDT

Investigating - We are currently investigating an issue where subset of VTC (Room System) users are facing intermittent connectivity and Low Quality in Teams Gateway meeting.
Oct 13, 00:06 PDT

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