Blue Jeans Network Status

All Systems Operational

Dial-in Phone Number Access Operational

BlueJeans Meetings Operational

Scheduling Operational

Web Access to bluejeans.com pages Operational

BlueJeans Events Operational

BlueJeans Rooms Operational

Command Center Operational

BlueJeans Teams Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 23, 2019

No incidents reported today.

Oct 22, 2019

BlueJeans O365 Outlook Add-In disappearing

Resolved - The incident is resolved, as per Microsoft the invalid cache that caused the issue is now cycled out for the valid cache.
Oct 22, 16:30 PDT

Monitoring - As per recent update from Microsoft, the service impact should be subsiding for users as the invalid cache that caused the issue is being cycled out for the valid cache. Microsoft is also reaching out to impacted admins and users to verify remediation. BlueJeans will continue to monitor the situation and update accordingly.
Oct 22, 14:08 PDT

Update - We are still waiting for an update from Microsoft team to resolve this issue. Meanwhile as a workaround please try using alternate way (refer KB links below) to schedule your meetings.
https://support.bluejeans.com/s/topic/0TO2R000000kaiWWAQ/scheduling
Oct 22, 09:32 PDT

Identified - We have identified an issue where BlueJeans Outlook Add-in (Office365) may get disappeared for subset of users and intermittently users may not be able to schedule a meeting (the add-in button does not respond).
This issue is identified on Microsoft's side and we are monitoring it closely for resolution. We will keep the status page updated with recent developments from Microsoft.
Oct 22, 00:15 PDT

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

Call-Me functionality issue for a small subset of users

Resolved - This incident has been resolved.
Oct 18, 10:55 PDT

Monitoring - This issue has been mitigated and we are continuing to monitor.
Oct 18, 09:39 PDT

Investigating - Our engineering team is currently investigating failures in the “Call Me” functionality for a small subset of international users. Please dial into your meetings while we resolve this issue
Oct 18, 08:00 PDT

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

Packet loss observed on Europe connections

Resolved - This incident has been resolved.
Oct 14, 05:30 PDT

Monitoring - As per our monitoring, we noticed that packet loss has significantly reduced from around 2:30am PDT. We continue to monitor and investigate the root cause.
Oct 14, 02:30 PDT

Investigating - We are currently investigating packet loss issues observed on users connecting to our Europe pop.
Oct 14, 00:45 PDT

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

Disconnects for PSTN users in UK

Resolved - Some users may have experienced call drops between 6:00 AM PST and 8:30 AM PST when using one of our UK PSTN numbers +442036085256. Our engineers have mitigated the condition.
Oct 11, 08:00 PDT

Oct 10, 2019

Video Upload failure

Resolved - Our engineers have resolved the issue and are slow rolling the fix. Please reach out to Support if you continue to see the issue.
Oct 10, 13:41 PDT

Identified - Our engineers have identified the root cause of the issue and are working to address it.
Oct 9, 17:17 PDT

Investigating - A small subset of users may face difficulty uploading videos using the desktop app. While we work to resolve it, please go to https://bluejeans.com/videos/ to upload videos.
Oct 9, 14:00 PDT