All Systems Operational
Dial-in Phone Number Access ? Operational
BlueJeans Meetings ? Operational
Scheduling ? Operational
Web Access to bluejeans.com pages ? Operational
BlueJeans Events ? Operational
BlueJeans Rooms ? Operational
Command Center ? Operational
BlueJeans Teams Gateway ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020
Completed - The scheduled maintenance has been completed.
Oct 29, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 PDT
Scheduled - On Friday, Oct 29th from approximately 8:00 pm to 9:00 pm PDT (GMT-7), we will be performing network maintenance. We do not expect any service interruption during this maintenance.
Oct 29, 19:00 PDT
Oct 28, 2020

No incidents reported.

Oct 27, 2020
Resolved - This incident has been resolved.
Oct 27, 17:05 PDT
Monitoring - Corrective action has been taken and we are currently monitoring.
Oct 27, 09:31 PDT
Investigating - We are currently investigating call drops and delays in joining meetings affecting a small subset of users.
Oct 27, 07:30 PDT
Resolved - This incident has been resolved.
Oct 27, 07:45 PDT
Monitoring - Between 7:00 AM and 7:13 AM PDT, a small subset of users may have had issues connecting to meetings. The issue has been resolved and is currently under monitoring.
Oct 27, 07:00 PDT
Oct 26, 2020
Resolved - One Touch to Join is now working as expected for Relay enabled VTC (Room Systems). This incident has been resolved.
Oct 26, 23:10 PDT
Identified - Our engineering team is working on a resolution to this change in the invite. Please dial teams.bjn.vc and enter conference ID to join meetings from your room systems.
Oct 26, 10:15 PDT
Update - We are continuing to investigate this issue.
Oct 26, 08:21 PDT
Investigating - We acknowledge an issue with the One-Touch Join functionality not working for Relay enabled VTC (Room System) users trying to join a Teams Gateway meeting. This issue started with latest Microsoft update having changes in the e-mail Invite template. While our Engineering team is working on a resolution, please connect manually by dialing teams.bjn.vc and enter the conference ID.
Oct 26, 04:30 PDT
Resolved - This incident has been resolved.
Oct 26, 07:31 PDT
Monitoring - A small subset of users may have experienced issues joining meetings from BlueJeans App between 6:23 AM & 6:58 AM PDT. The service has since been mitigated and working as expected.
Oct 26, 07:17 PDT
Oct 25, 2020

No incidents reported.

Oct 24, 2020
Completed - The scheduled maintenance has been completed.
Oct 24, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:02 PDT
Scheduled - Starting Friday, Oct 23rd from 9PM PDT to Saturday Oct 24th, 9PM PDT (GMT-7), we will be performing network maintenance. We do not expect any service impact during this time.
Oct 23, 09:58 PDT
Oct 23, 2020
Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 08:13 PDT
Monitoring - The PSTN numbers in UK are now working and we are currently monitoring.
Oct 19, 17:02 PDT
Update - We are continuing to investigate PSTN dial in issues impacting a subset of users in UK. Please use the following numbers: "+44.141.483.6502" or "+44.203.976.1937" to dial into your meetings.

The team is continuing to work on mitigating the issue with other UK numbers.
Oct 19, 11:43 PDT
Update - We are currently investigating dial in issues with certain PSTN numbers in the UK. Please use the following numbers: "+44.141.483.6502" or "+44.203.976.1937" when dialing into your meeting.
Oct 19, 08:48 PDT
Investigating - BlueJeans team acknowledges an incident related to subset of user in EMEA region unable to connect to BlueJeans meeting via PSTN dial in. We are working towards mitigating the issue, as a workaround please join your BlueJeans meetings via Blue App or WebRTC.
Oct 19, 07:51 PDT
Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.