Blue Jeans Network Status

All Systems Operational

Dial-in Phone Number Access Operational

BlueJeans Meetings Operational

Scheduling Operational

Web Access to bluejeans.com pages Operational

BlueJeans Events Operational

BlueJeans Rooms Operational

Command Center Operational

BlueJeans Teams Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020

Blue Jeans Maintenance Notice

Completed - The scheduled maintenance has been completed.
Oct 29, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 PDT

Scheduled - On Friday, Oct 29th from approximately 8:00 pm to 9:00 pm PDT (GMT-7), we will be performing network maintenance. We do not expect any service interruption during this maintenance.
Oct 29, 19:00 PDT

Oct 28, 2020

No incidents reported.

Oct 27, 2020

Call drops & Joining delays

Resolved - This incident has been resolved.
Oct 27, 17:05 PDT

Monitoring - Corrective action has been taken and we are currently monitoring.
Oct 27, 09:31 PDT

Investigating - We are currently investigating call drops and delays in joining meetings affecting a small subset of users.
Oct 27, 07:30 PDT

Meeting join failures

Resolved - This incident has been resolved.
Oct 27, 07:45 PDT

Monitoring - Between 7:00 AM and 7:13 AM PDT, a small subset of users may have had issues connecting to meetings. The issue has been resolved and is currently under monitoring.
Oct 27, 07:00 PDT

Oct 26, 2020

Teams Gateway: One-Touch Join not working

Resolved - One Touch to Join is now working as expected for Relay enabled VTC (Room Systems). This incident has been resolved.
Oct 26, 23:10 PDT

Identified - Our engineering team is working on a resolution to this change in the invite. Please dial teams.bjn.vc and enter conference ID to join meetings from your room systems.
Oct 26, 10:15 PDT

Update - We are continuing to investigate this issue.
Oct 26, 08:21 PDT

Investigating - We acknowledge an issue with the One-Touch Join functionality not working for Relay enabled VTC (Room System) users trying to join a Teams Gateway meeting. This issue started with latest Microsoft update having changes in the e-mail Invite template. While our Engineering team is working on a resolution, please connect manually by dialing teams.bjn.vc and enter the conference ID.
Oct 26, 04:30 PDT

Meeting Join failures from App

Resolved - This incident has been resolved.
Oct 26, 07:31 PDT

Monitoring - A small subset of users may have experienced issues joining meetings from BlueJeans App between 6:23 AM & 6:58 AM PDT. The service has since been mitigated and working as expected.
Oct 26, 07:17 PDT

Oct 25, 2020

No incidents reported.

Oct 24, 2020

Blue Jeans Maintenance Notice

Completed - The scheduled maintenance has been completed.
Oct 24, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:02 PDT

Scheduled - Starting Friday, Oct 23rd from 9PM PDT to Saturday Oct 24th, 9PM PDT (GMT-7), we will be performing network maintenance. We do not expect any service impact during this time.
Oct 23, 09:58 PDT

Oct 23, 2020

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

Intermittent failures for PSTN users from UK

Resolved - This incident has been resolved.
Oct 20, 08:13 PDT

Monitoring - The PSTN numbers in UK are now working and we are currently monitoring.
Oct 19, 17:02 PDT

Update - We are continuing to investigate PSTN dial in issues impacting a subset of users in UK. Please use the following numbers: "+44.141.483.6502" or "+44.203.976.1937" to dial into your meetings.

The team is continuing to work on mitigating the issue with other UK numbers.
Oct 19, 11:43 PDT

Update - We are currently investigating dial in issues with certain PSTN numbers in the UK. Please use the following numbers: "+44.141.483.6502" or "+44.203.976.1937" when dialing into your meeting.
Oct 19, 08:48 PDT

Investigating - BlueJeans team acknowledges an incident related to subset of user in EMEA region unable to connect to BlueJeans meeting via PSTN dial in. We are working towards mitigating the issue, as a workaround please join your BlueJeans meetings via Blue App or WebRTC.
Oct 19, 07:51 PDT

Oct 19, 2020

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.