All Systems Operational
Dial-in Phone Number Access   ? Operational
BlueJeans Meetings   ? Operational
Scheduling   ? Operational
Web Access to bluejeans.com pages   ? Operational
BlueJeans Events   ? Operational
BlueJeans Rooms   ? Operational
Command Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018
Resolved - This incident has been resolved.
Nov 14, 01:34 PST
Identified - We have identified an issue with direct dial into bluejeans meeting (using meetingid@lync.bluejeans.com) from Lync/ SFB. Our Engineering team is working to resolve this problem. Meanwhile please use alternate method of browser pairing (using /lync or /skype at the end of meeting URL) to join using Lync/ SFB.
Nov 13, 23:56 PST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Resolved - Recordings page and Meeting history should now be accessible.
Nov 5, 11:02 PST
Identified - Customers will not be able to access their recordings and admins not be able to download meeting history from their admin console. Engineers are working to resolve this as soon as possible. Joining meetings and initiating recordings are not affected.
Nov 5, 08:20 PST
Resolved - Engineers have successfully resolved the issue and have confirmed all services have been restored.
Nov 5, 07:49 PST
Monitoring - Issue has been mitigated and under monitoring.
Nov 5, 07:16 PST
Update - We are continuing to investigate this issue.
Nov 5, 07:03 PST
Update - We are continuing to investigate this issue.
Nov 5, 06:38 PST
Investigating - We are currently investigating connectivity issues for a small subset of customers.
Nov 5, 06:36 PST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018
Resolved - This incident has been resolved.
Nov 1, 23:17 PDT
Identified - Admin users can make the changes themselves by clicking on the Admin Tab in Bluejeans, navigate down the page to Session Timeout and de-select the log users out after field. This should clear the minutes to idle time field.
Nov 1, 16:31 PDT
Update - If you believe you are encountering this problem; please contact Support for them to provide a workaround.
Nov 1, 14:57 PDT
Investigating - There is a small segment of users that might encounter problems with logging into the application via the browser.

Logging into the client application or joining meetings is not affected.

Our engineering team is investigating.
Nov 1, 14:32 PDT