Audio/video and video share failures on Events

Incident Report for BlueJeans by Verizon

Resolved

This incident has been resolved.

Posted Aug 02, 2023 - 09:20 PDT

Update

Issue has been resolved. Team is verifying small set of past events that happened today, to avoid any future issues with those events.

Posted Aug 02, 2023 - 08:00 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 02, 2023 - 06:50 PDT

Investigating

We are currently investigating an intermittent issue with audio and video not working for the presenters on regular Events platform. We recommend affected presenters to join as moderators which can help mitigate this issue.
We are also investigating issue with the video share feature on regular Events.

Posted Aug 02, 2023 - 05:41 PDT

This incident affected: BlueJeans Events (BlueJeans Regular Events).