BlueJeans service disruption- Roster, Chat and video feeds

Incident Report for BlueJeans by Verizon

Resolved

This incident has been resolved.

Posted Mar 24, 2020 - 12:39 PDT

Monitoring

Some users may have experienced issues with chat and roster updates between 3 AM PDT to 7 AM PDT. Our engineers are closely monitoring.

Posted Mar 24, 2020 - 08:37 PDT

Update

BlueJeans team continues to mitigate the issue. We will keep the status page updated.

Posted Mar 24, 2020 - 06:31 PDT

Investigating

BlueJeans acknowledges an incident related to subset of users intermittently having issues with roster (not showing all participants), chat not working and some video feed not shown. BlueJeans team is working on mitigating the issue and will keep the status page updated.

Posted Mar 24, 2020 - 03:15 PDT

This incident affected: BlueJeans Meetings.