tag:status.bluejeans.com,2005:/historyBlueJeans by Verizon Status - Incident History2024-03-27T19:49:36-07:00BlueJeans by Verizontag:status.bluejeans.com,2005:Incident/198765042024-01-31T00:30:00-08:002024-01-31T07:13:33-08:00Unable to Join Meetings and Events<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>00:30</var> PST</small><br><strong>Resolved</strong> - Reports of users being unable to join BlueJeans meetings and events From EU region were received between 12.30AM- 2.30AM PST. Our Engineers were able to investigate and mitigate the issue by 2.30AM PST to restore the functioning of BlueJeans meetings and Events.</p>tag:status.bluejeans.com,2005:Incident/196025522024-01-03T12:45:56-08:002024-01-03T12:45:56-08:00Room System & PSTN Call failures<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>12:45</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:50</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>09:23</var> PST</small><br><strong>Update</strong> - Issue is being identified and the engineering team is continuing to investigate.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>07:02</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> PST</small><br><strong>Investigating</strong> - We are currently investigating PSTN and Room System call connectivity issues for both H.323 & SIP dialling methods. Please use alternate way (Desktop or Mobile) to join your meetings.</p>tag:status.bluejeans.com,2005:Incident/193313632023-12-05T04:06:25-08:002023-12-05T06:54:36-08:00Degraded Audio Issues<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>04:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>03:18</var> PST</small><br><strong>Monitoring</strong> - We have redirected the impacted traffic to mitigate this issue for new meetings that will start after 3:18am PST. If you experience this issue in your meeting, please restart the meeting which should resolve it.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Identified</strong> - A small set of BlueJeans Meetings experienced degraded audio experience. We are actively working to resolve this issue. BlueJeans Events are not impacted.</p>tag:status.bluejeans.com,2005:Incident/186401822023-09-29T09:06:33-07:002023-09-29T09:06:33-07:00France PSTN numbers<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:06</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>01:20</var> PDT</small><br><strong>Identified</strong> - The issue has been identified on the PSTN service provider network and the provider is actively working to restore the service.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of France dial-in numbers not working. We are working with the PSTN provider to investigate the issue. Please use alternate PSTN numbers from Europe region (link below) to join your meetings.<br />https://www.bluejeans.com/numbers</p>tag:status.bluejeans.com,2005:Incident/184791242023-09-12T05:30:27-07:002023-09-12T05:30:27-07:00Room System Joining Issues in EMEA region<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>05:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>04:30</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent joining issues from Room System users to BlueJeans meetings in the EMEA region.</p>tag:status.bluejeans.com,2005:Incident/183788242023-09-03T23:18:03-07:002023-09-03T23:19:44-07:00Room System Joining Issues from APAC region<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>23:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>22:57</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>22:30</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent joining issues from Room System users in APAC region, started from around 6:30pm PDT today.</p>tag:status.bluejeans.com,2005:Incident/183039942023-09-02T01:00:41-07:002023-09-02T01:00:41-07:00BlueJeans Services<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>22:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>00:56</var> PDT</small><br><strong>Scheduled</strong> - On Friday 1st Sep 2023, between 10:00 pm & 1:00 am PDT (GMT-7) we will be performing an important security upgrade on our BlueJeans Network platform. During this window, all BlueJeans products and services will be fully impacted. We request that alternate arrangements be made during this window for any scheduled meetings or Events. There will be no impact to BlueJeans Teams Gateway meetings.<br />Our team will be working diligently to complete the upgrade as quickly and safely as possible. We will provide updates on the progress of the maintenance on this page. If you have any questions or concerns, please don't hesitate to reach out to our support team.<br /><br />Thank you for your patience and understanding.</p>tag:status.bluejeans.com,2005:Incident/180139972023-08-06T05:30:18-07:002023-08-06T05:30:18-07:00BlueJeans Canvas Integration<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>05:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>19:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>13:44</var> PDT</small><br><strong>Scheduled</strong> - On Saturday August 5th 2023, between 7:30 pm & 5:30 am PDT (GMT-8) we will be performing a software update on the BlueJeans Canvas Integration platform. During this window, Canvas users will not be able to access BlueJeans service on Canvas portal. More details on this Integration can be found in our knowledge base article- https://support.bluejeans.com/s/article/BlueJeans-for-Canvas</p>tag:status.bluejeans.com,2005:Incident/180315102023-08-02T09:20:18-07:002023-08-02T09:23:55-07:00Audio/video and video share failures on Events<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>Update</strong> - Issue has been resolved. Team is verifying small set of past events that happened today, to avoid any future issues with those events.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>06:50</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>05:41</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an intermittent issue with audio and video not working for the presenters on regular Events platform. We recommend affected presenters to join as moderators which can help mitigate this issue.<br />We are also investigating issue with the video share feature on regular Events.</p>tag:status.bluejeans.com,2005:Incident/179732992023-07-27T01:00:33-07:002023-07-27T01:00:10-07:00Recordings start and Events Broadcast failures<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>00:55</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>00:50</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>00:15</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating issues where users are unable to start Recording and unable to start broadcast in regular Events.</p>tag:status.bluejeans.com,2005:Incident/178472902023-07-23T02:30:07-07:002023-07-23T02:30:07-07:00BlueJeans Canvas Integration<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>20:31</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:29</var> PDT</small><br><strong>Scheduled</strong> - On Saturday 22nd July 2023, between 8:30 pm & 2:30 am PDT (GMT-8) we will be performing a software update on the BlueJeans Canvas Integration platform. During this window, Canvas users will not be able to access BlueJeans service on Canvas portal. More details on this Integration can be found on our Knowledge base article- https://support.bluejeans.com/s/article/BlueJeans-for-Canvas</p>tag:status.bluejeans.com,2005:Incident/179120392023-07-23T01:31:52-07:002023-07-23T01:31:52-07:00Command Center<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>01:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>21:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>06:37</var> PDT</small><br><strong>Scheduled</strong> - On Saturday 22nd July 2023, between 9:30 pm & 1:30 am PDT (GMT-7) we will be performing a software update on our Command Center platform. During this window the live connections might have duplicate entries for the recorded stats.</p>tag:status.bluejeans.com,2005:Incident/176556732023-07-16T01:00:03-07:002023-07-16T01:00:03-07:00BlueJeans Studio<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>09:50</var> PDT</small><br><strong>Scheduled</strong> - On Saturday 15th July 2023, between 8:00 pm & 1:00 am PDT (GMT-8) we will be performing a software update on the BlueJeans Studio platform. During this window the Studio enabled Events will experience disruptions.</p>tag:status.bluejeans.com,2005:Incident/178144272023-07-10T07:26:34-07:002023-07-10T07:26:34-07:00Unable to turn on Accelerator<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>07:26</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>07:13</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with Accelerator service where an Admin user is not able to enable and stream from the Accelerator.</p>tag:status.bluejeans.com,2005:Incident/174877152023-06-06T17:27:11-07:002023-06-06T17:27:11-07:00Meeting Invite not received<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>17:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>16:13</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>05:03</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:32</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of meeting invites not being received for meetings scheduled from the Web Scheduler. Please use the BlueJeans Google Calendar Add-on or Microsoft Outlook Add-in to schedule your meeting.</p>tag:status.bluejeans.com,2005:Incident/173270932023-05-22T14:00:39-07:002023-05-22T20:29:57-07:00UK dial-in number not working<p><small>May <var data-var='date'>22</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Resolved</strong> - A fix is in place and the issue has been resolved.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>01:30</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of UK dial-in numbers not working. Please use alternate dial-in numbers to join your meetings.</p>tag:status.bluejeans.com,2005:Incident/172297222023-05-19T23:00:10-07:002023-05-19T23:00:10-07:00BlueJeans Relay<p><small>May <var data-var='date'>19</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>08:37</var> PDT</small><br><strong>Scheduled</strong> - On Friday 19th May 2023, between 8:00 pm & 11:00 pm PDT (GMT-8) we will be performing a scheduled upgrade of our BlueJeans Relay Platform. During this maintenance window, the calendaring service is expected to run as usual and you should not see any impact.</p>tag:status.bluejeans.com,2005:Incident/172764962023-05-19T04:24:49-07:002023-05-19T04:24:49-07:00No Audio from VTC user<p><small>May <var data-var='date'>19</var>, <var data-var='time'>04:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>00:45</var> PDT</small><br><strong>Monitoring</strong> - We have increased the customer traffic percentage on the new release with no issues observed so far and shall continue to monitor services for next few hours.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>00:15</var> PDT</small><br><strong>Update</strong> - We have redirected small percentage of customer traffic to the new release and are currently monitoring the services.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>23:58</var> PDT</small><br><strong>Update</strong> - The release containing the fix has been deployed to all regions except one and QA team have started validating the fix. Post successful QA validation we will redirect customer traffic to this release in phases, one region at a time.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Update</strong> - We have started deploying the fix and shall keep you posted once it is completed.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>02:51</var> PDT</small><br><strong>Identified</strong> - The audio from a room system user is not heard by other participants in a Teams Gateway meeting. This issue is seen intermittently and rejoin may help to resolve the issue. Our Engineering team have identified a fix and actively working to deploy the fix to all regions.</p>tag:status.bluejeans.com,2005:Incident/172190872023-05-11T08:16:37-07:002023-05-11T08:16:37-07:00Connectivity Issues<p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:16</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:01</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>07:37</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>05:30</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of customers receiving error messages when joining a set of meetings.</p>tag:status.bluejeans.com,2005:Incident/171895252023-05-08T22:45:10-07:002023-05-08T23:59:25-07:00Teams Gateway- Connectivity Issues in EU region<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:45</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Investigating</strong> - We have identified and resolved connectivity issues for Room Systems joining Teams Gateway meetings in Europe region. We recommend to not dial IP and continue using FQDN teams.bjn.vc to join Teams Gateway meeting.</p>tag:status.bluejeans.com,2005:Incident/171195302023-05-06T00:30:08-07:002023-05-06T00:30:08-07:00BlueJeans Services<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>04:55</var> PDT</small><br><strong>Scheduled</strong> - On Friday 5th May 2023, between 8:30 pm & 12:30 am PDT (GMT-8) we will be performing a scheduled upgrade of our Applications Platform to improve performance and enhance features. During this maintenance window, access to the platform is expected to run as usual and you should not see any impact.</p>tag:status.bluejeans.com,2005:Incident/171548132023-05-05T09:45:54-07:002023-05-05T09:45:54-07:00Intermittent Meeting Join Issues<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:45</var> PDT</small><br><strong>Resolved</strong> - Engineering has identified the root cause and the issue has been mitigated. Please contact BlueJeans support if you experience any further issues.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>08:43</var> PDT</small><br><strong>Update</strong> - Engineering team is continuing to investigate the issue</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>07:41</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating some reports of customers receiving error messages when joining meetings via the web and BlueJeans client.</p>tag:status.bluejeans.com,2005:Incident/168632662023-04-15T03:31:21-07:002023-04-15T03:31:21-07:00BlueJeans Accelerator<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>03:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>03:40</var> PDT</small><br><strong>Scheduled</strong> - On Saturday 15th April 2023, between 2:30 am & 3:30 am PDT (GMT-8) we will be performing a software update on the BlueJeans Accelerator platform. During this window admin users will not be able to manage (add/ update/ delete) the on-premises Accelerator nodes. There will be no disruption in the Accelerator service with existing on-premises nodes.</p>tag:status.bluejeans.com,2005:Incident/167353582023-04-15T02:30:07-07:002023-04-15T02:30:07-07:00BlueJeans Studio<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>19:31</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>02:48</var> PDT</small><br><strong>Scheduled</strong> - On Friday 14th April 2023, between 7:30 pm & 2:30 am PDT (GMT-8) we will be performing a software update on the BlueJeans Studio platform. During this window the Studio enabled Events will experience disruptions.</p>tag:status.bluejeans.com,2005:Incident/166156902023-03-23T07:05:20-07:002023-03-23T07:05:20-07:00Google Calendar Add-on<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>07:05</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>06:30</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>05:41</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>05:17</var> PDT</small><br><strong>Update</strong> - We have provided required information to the Google team and are awaiting for their response to help us investigate and fix this issue.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:26</var> PDT</small><br><strong>Update</strong> - We are closely working with Google team to investigate the issue.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>00:16</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating issues with the BlueJeans Google Calendar Add-on not being available on Google Calendar to schedule or modify BlueJeans meetings. In the interim period users can use the Web Scheduler to schedule a new meeting, check the video here- https://support.bluejeans.com/s/article/Video-Scheduling-from-your-BlueJeans-Account</p>