Meeting join failures

Incident Report for BlueJeans by Verizon

Resolved

This incident has now been resolved.

Posted Dec 18, 2019 - 16:38 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 18, 2019 - 15:26 PST

Monitoring

Users should now be able to join meetings. We are continuing to monitor.

Posted Dec 18, 2019 - 15:10 PST

Update

We are continuing to work on a fix for this issue.

Posted Dec 18, 2019 - 14:55 PST

Update

Engineering & Ops actively involved in resolving the issue currently. Please use backup.bluejeans.com to join meetings

Posted Dec 18, 2019 - 14:27 PST

Update

We are continuing to investigate meeting join issues.

Posted Dec 18, 2019 - 14:11 PST

Update

We are continuing to investigate & address the root cause of the issue.

Posted Dec 18, 2019 - 13:52 PST

Identified

Our engineers are continuing to investigate meeting join issues.

Posted Dec 18, 2019 - 13:43 PST

Monitoring

We are currently monitoring to ensure full recovery.

Posted Dec 18, 2019 - 13:18 PST

Identified

We are currently investigating issues with users unable to join meetings

Posted Dec 18, 2019 - 13:09 PST

This incident affected: BlueJeans Meetings, BlueJeans Teams Gateway, Web Access to bluejeans.com pages, Command Center, BlueJeans Rooms, Scheduling (Web Scheduler), BlueJeans PSTN (Dial-in Phone Number), and BlueJeans Events (BlueJeans Regular Events).