Problems with logging into the application via the browser

Incident Report for BlueJeans by Verizon

Resolved

This incident has been resolved.

Posted Nov 01, 2018 - 23:17 PDT

Identified

Admin users can make the changes themselves by clicking on the Admin Tab in Bluejeans, navigate down the page to Session Timeout and de-select the log users out after field. This should clear the minutes to idle time field.

Posted Nov 01, 2018 - 16:31 PDT

Update

If you believe you are encountering this problem; please contact Support for them to provide a workaround.

Posted Nov 01, 2018 - 14:57 PDT

Investigating

There is a small segment of users that might encounter problems with logging into the application via the browser.

Logging into the client application or joining meetings is not affected.

Our engineering team is investigating.

Posted Nov 01, 2018 - 14:32 PDT