Connectivity Issue: Europe Region

Incident Report for BlueJeans by Verizon

Resolved

Incident is now resolved.

Posted Apr 19, 2019 - 02:20 PDT

Monitoring

Incident has been resolved and is currently under monitoring. Users can now join meetings and rooms platform via Webrtc and Blue app.

Posted Apr 19, 2019 - 01:42 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 19, 2019 - 01:41 PDT

Investigating

BlueJeans acknowledges an incident related to subset of users from Europe region unable to join and connect to meetings platform. Calls via PSTN/room system is working fine.

BlueJeans team is working on resolving the incident.

Posted Apr 19, 2019 - 01:06 PDT

This incident affected: BlueJeans Meetings and BlueJeans Rooms.