Potential connection issues with US East Coast endpoints

Incident Report for BlueJeans by Verizon

Resolved

Connectivity issues fully resolved. Services began recovery at 11:30 am Pacific time. No issues seen since noon Pacific.

Posted Jul 11, 2018 - 13:43 PDT

Monitoring

Engineers report US East Coast endpoints are now connecting as expected. Moving to monitoring mode.

Posted Jul 11, 2018 - 12:12 PDT

Identified

BlueJeans engineers have identified the problem, isolated to our East Coast US PoP. They are working to fully restore any connection issues.

Posted Jul 11, 2018 - 11:40 PDT

Update

Some endpoints in the US East Coast may see potential issues joining or staying connected to BlueJeans Meetings. Engineers are investigating.

Posted Jul 11, 2018 - 10:49 PDT

Investigating

Some endpoints in the US East Coast may see potential issues joining or staying connected to BlueJeans Meetings. Engineers are investigating.

Posted Jul 11, 2018 - 10:36 PDT

This incident affected: BlueJeans Meetings.